FW: fios vs comcast

[Rob Seastrom]

That's what I was suggesting to Jeff - check all connectors, check all
splitters.  Problem almost certainly isn't in the outside plant.
Might just be a red herring that it happened right when he was getting
his fiber dealt with.

-r

"William Fenn" <bfenn at cox.net> writes:

> Rob,
>
> I had a similar low RF problem (video blocking on some channels) problem
> with the TV channels on COX Cable, in fact I had my box exchanged and that
> didn't clear the problem.  In the end I found the problem to lie in a poor
> shield connection in the F connector on the cable connected to be Cable box
> RF input.
>
> N4TS
>
> -----Original Message-----
> From: Robert Seastrom [mailto:rs at seastrom.com] 
> Sent: Monday, July 08, 2013 1:12 PM
> To: Jeff Scaparra
> Cc: Robert Seastrom; William Fenn; Tacos AMRAD
> Subject: Re: fios vs comcast
>
>
> On Jul 8, 2013, at 11:44 AM, Jeff Scaparra wrote:
>
>> FIOS has been both good and bad for me. 
>> 
>> I have 75 down 35 up and I get those speeds or better which is really
> nice. Additionally I pay for a dedicated server out in MI so running servers
> isn't an issue ( I used to have a business line and found this to be cheaper
> and more reliable). I haven't had problems setting up dynamic dns and being
> able to ssh home to connect to computers there. As for IPv6 they don't have
> it but I have my own linux router running on an Atom box that has a
> Hurricane Electric IPv6 tunnel so I have IPv6 to my house (Its free so there
> isn't really a reason not to do this). 
>
> I had a similar setup (OpenBSD in this case) but have since migrated to a
> Ubiquiti Edgerouter Lite and may yet migrate again to a Mikrotik or Cisco
> since there is some stuff they do that I need (policy-based routing for
> instance).
>
> My servers are in Equinix Ashburn, not the midwest, and I terminate my own
> IPv6 tunnel to home (as well as for some friends).  Oddly enough, a
> configuration that looks fairly similar to your HE config.
>
>> Now for the bad parts. Verizon customer service is the worse. The
> installers never buried the cable coming from their box in the alley and my
> HOA started to complain. I had called once about the cable about 2 weeks
> after it was installed and told it would be taken care of in a week. That
> never happend and I never really go back there so I didn't care all that
> much but when the HOA started to complain I had to get it taken care of.
> Short version is 6 weeks, 7 hours on the phone with tech support, 3 visits
> from mis-utility later the cable is FINALLY buried.
>
> I didn't have any better luck getting them out to fix my line.  Almost hit
> it with the mower twice.  Finally, four months on, the neighbor hit the
> fiber with his combine, thus harvesting both corn and my Internet
> connection.  That took 3 days to get back up on a temporary connection but
> this time they sent out S&N to mark the ground, and I had them put in the
> markings and path exactly where I wanted it (rather than the somewhat
> shorter but in the way of future construction path).
>
> I've had equally bad customer service from Comcast, including getting
> shunted off to people who wanted to sell me a contract for home network
> support for $50/month rather than fixing the problem in their provisioning
> system that was causing my parents' cablemodem to hiccup every 15 minutes.
> Finally got that one fixed by escalating in through the back door via a
> friend who is in Comcast Engineering.
>
> Not to shortchange FIOS, I had to do the same thing (escalating via an ops
> director friend-of-a-friend) when a friend's business FIOS got hinky in such
> a way that from an odd numbered IP address you could ping even numbered IP
> addresses on the Internet and vice versa for an even numbered IP address.
> Turned out to be a broken link aggregation group out of their OLT - I at
> least got a thank-you note from said director since they'd been chasing
> ghosts in that CO for a couple of weeks and mine was the first report that
> included the magic data to be able to trace the problem adequately.
>
> Bottom line is that people love to complain about the local cable TV or high
> speed Internet operator, and the folks who do tech support for same are
> rarely highly clueful or highly compensated.  It's understandable that these
> folks get frustrated in dealing with people who call them up to report bogus
> problems and are hell to deal with when real problems come along.
>
>> Problem now is the signal for some of the cable channels is too low to
> receive them and I need to get a tech back out to fix the problem. :(
>
> I'm having a problem figuring out what the problem is there.  This isn't
> like HFC plant; the only coax in the equation is inside your own house and
> fiber tends to either work or not.  Broadcast video on FIOS is RF-over-fiber
> at 1550nm.  Are these legacy analog channels that you've lost?  Is your
> settop box complaining?  What channels is it unhappy with?
>
>> Internet is great, customer service awesome. Don't really care about the
> TV but it works just fine on my HDTV with the exception mentioned above. 
>
> Would like to hear more about that failure space; it doesn't make any sense
> to me.
>
> -r
>
>
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