Ham Radio Deluxe blows it on customer support/engagement

[Rob Seastrom]

I mentioned this to N0RMZ and he pointed me at this Reddit mega-thread-full-o-links

https://www.reddit.com/r/amateurradio/comments/5jf4i2/ham_radio_deluxe_mega_thread/

Seems like a lot of unprofessionalism here.  I haven't used HRD since it became payware... can't say this makes it more likely for me.

-r


> On Jan 4, 2017, at 9:49 AM, Patrick Gray <patgperiod at gmail.com> wrote:
> 
> Hi Rob,
> 
>    Yeah I saw that thread when it was only about ten pages long on Christmas weekend.
> 
>  I also saw that Rick W4PC had resigned subsequently. I think HRD's reputation has been soiled nonetheless.
> 
> Pat KF4MTV
> 
> On Tue, Jan 3, 2017 at 9:25 PM, Rob Seastrom <rs at seastrom.com> wrote:
> 
> Apparently there's a bit of a shitstorm over at qrz.com regaring HRD's poor handling of a customer with problems who wrote a bad review of their software.
> 
> Summary here, links a bit painful to read:  http://boingboing.net/2017/01/02/company-retaliates-for-negativ.html
> 
> Makes me glad for fldigi and gmfsk - any time it screws up on me, I just think "well, what did you expect?"
> 
> -r
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